Shipping policy

Shipping Policy

Order Processing

We aim to process orders within 24 hours. Orders placed during weekends or UK bank holidays may begin processing on the next working day.

Estimated Delivery

We aim to deliver orders within 3–5 working days after processing.

Delivery times are estimates and may be affected by the destination, courier delays, customs checks, public holidays or circumstances outside our reasonable control.

International Orders

We currently ship to the countries available during checkout.

International customers are responsible for any customs duties, import taxes or handling charges applied by their country unless otherwise stated during checkout.

Tracking and Separate Parcels

Tracking information will be provided when available.

Products from the same order may be dispatched separately and could arrive in more than one parcel. You will not be charged additional delivery fees when we split an order.

Delivery Addresses

Please check that your delivery address is correct before placing your order.

If you need to correct an address, email us as soon as possible at ben.brooks0664@gmail.com. We cannot guarantee that an address can be changed after processing has started.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please email ben.brooks0664@gmail.com with your name and order number so we can investigate.

Returns

Returns, cancellations and refunds are handled under our Return and Refund Policy and your applicable statutory consumer rights.

Contact

The Brook Haul
Benjamin Brooks, sole trader
Flat 12, Enderby House
Linton
Bromyard
Herefordshire
HR7 4QJ
United Kingdom

Email: ben.brooks0664@gmail.com